Shipping & Delivery Policy
Denshees is delivered entirely online. This page explains how and when you get access.
1. No physical shipment
Denshees is a software-as-a-service product. We do not sell, stock, or ship any physical goods. No courier or logistics partner is involved in any purchase, and no shipping charges are ever applied.
2. How delivery works
“Delivery” means giving you access to your Denshees account:
- Your purchased sends and AI credits are added to your account automatically as soon as the payment gateway confirms the payment, normally within a few seconds
- In all cases, you get access within 24 hours of a confirmed payment
- A confirmation email and GST invoice are sent to the email address on your account
- No download or installation is needed. You use the product in your browser at app.denshees.com
3. Self-hosted version
The open-source version of Denshees is delivered as source code through our public GitHub repository and is available immediately at no cost. No payment or account is required for it.
4. If delivery does not complete
If your payment succeeded but your balance was not credited within 24 hours, email contact@webease.tech with your payment reference. We will either give you access immediately or issue a full refund under our Cancellation & Refund Policy.
The most common cause is a mismatch between the email used at checkout and the email on your Denshees account. Tell us both addresses and we will sort it out for you.
5. Service availability
Once delivered, your access is available continuously, subject to planned maintenance which we announce in advance where possible.