Cancellation & Refund Policy
Denshees plans are one-time purchases. This page explains exactly when a refund is available and how to request one.
1. Cooling-off period: 7 days
You can request a full refund within 7 days of your purchase, provided you have used less than 10% of the sends and AI credits included in your plan.
The usage condition exists because every send and AI generation costs us money the moment it is used. If you have used more than 10%, we can still issue a partial refund at our discretion for the unused portion.
2. Full refunds regardless of usage
We refund in full, whatever your usage, if:
- You were charged more than once for the same purchase
- You were charged but never got access to your account
- A fault on our side made the service unusable and we could not fix it within a reasonable time
- The purchase was made fraudulently without your authorisation
3. Cancellation
Because our plans are one-time purchases rather than subscriptions, there is no recurring payment to cancel. Nothing will ever be charged to you automatically, and there is no renewal to stop.
You can close your account at any time from account settings or by emailing us. Closing your account does not by itself trigger a refund; refunds are governed by the conditions on this page.
4. What is not refundable
- Sends and AI credits you have already used
- Requests made more than 7 days after purchase, except in the cases listed in clause 2
- Accounts terminated by us for breach of our Terms and Conditions, including spam and misuse
- Dissatisfaction with reply rates, interview outcomes, or business results. We provide the tool, not a guaranteed outcome
- Problems caused by your own email provider suspending or rate-limiting your account
5. If we discontinue the service
Your purchase includes a committed minimum of 24months of hosted service. If we discontinue the hosted service, we will give at least 60 days' notice and refund any unused balance on a pro-rata basis, without you needing to ask.
6. How to request a refund
- Email contact@webease.tech from the address registered on your account
- Include your order or payment reference and the reason for the request
- We acknowledge within 2 business days and decide within 7 business days
- Approved refunds are initiated within 5–7 business days to the original payment method
Your bank or card issuer may take a further 5–10 business days to show the credit. Refunds always go back to the original payment method. We cannot send a refund to a different account, card, or UPI ID.
7. Chargebacks
If you believe a charge is wrong, please contact us first, because we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.
8. Disputes
We aim to resolve every refund question fairly and directly. Any unresolved dispute is subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, as set out in our Terms and Conditions.